SHIP Training Webinar: Counseling Soft Skills

Counseling Soft Skills

Tuesday, June 25, 2019 | 3:00 PM - 4:00 PM Eastern Time

Medicare counseling involves not just a knowledge of Medicare ("hard" skills), but also the ability to communicate effectively ("soft" skills). This webinar will focus on key soft skills that can enhance Medicare counseling sessions for you and your clients. You will learn how soft skills are as important as hard skills, especially for those in the helping professions. 

Speaker: Dennis Smithe, M.A., SHIP National Technical Assistance Center Program Development Manager

Intended Audience: This webinar is intended for anyone in the SHIP, SMP, and MIPPA networks  interested in learning how to improve their communication skills.