Do you enjoy spending time with older adults? Help us conduct client satisfaction surveys either in person at nursing facilities near you or via phone surveys to ensure satisfactory service outcomes.
What are the surveys for? Each year TennCare contracts with state Area Agencies on Aging and Disability to conduct National Core Indicators Surveys with consumers receiving TennCareare services. The core indicators are standard measures used across states to access the outcomes of services provided to individuals and families. Indicators address key areas of concern including planning, rights, community inclusion, choice, health and care coordination, safety and relationships. Each year TennCare looks at the results of these anonymous surveys to improve and enhance services to consumers.
Why should I help? Those conducting the surveys are offering consumers and their families a chance to express their opinions about services received, offer suggestions, and make recommendations to enhance their care and quality of life.
What would I be doing? The surveyor role requires individuals to reach out to consumers by phone or by traveling to nursing facilities to administer the surveys. We will coordinate with you to assign locations that are close to you. The surveyor will read the questions to each individual and record the responses into a database. This requires the ability to use basic computer skills. Each survey should take from 45 minutes to one hour to complete.
Surveyor Training: TennCare requires that all surveyors complete training. The training is in two parts: a series of self-paced online modules (takes about 2 hours to complete), and a 2.5-hour live training with a GNRC staff member. The live webinar trainings will be scheduled as needed.
When can I volunteer? In person surveys can be conducted during regular visiting hours of the nursing homes. Phone surveys can be conducted during the day or in the early evening hours. You can make your own schedule and choose how many surveys you want to complete. The survey period runs from December 8 through June 30th.
Where would I volunteer? Clients are located all over Middle Tennessee. Training takes place online and volunteers can work via phone from their own home or be assigned to nursing homes close to them.
Next Steps: After you sign up, we will follow up with you on your preference to conduct phone or in-person surveys, preferred locations and training.
