We help clients connect to the right person in the right organization fort heir immediate
need, whether it’s housing, immigration, healthcare, job help, or more. We are trusted
connectors to resources, people and, programs. Ideally, but NOT required a resource navigator speaks- Spanish or Arabic to best communicate with many of our neighbors.
How It Works
As a volunteer resource navigator, you will be part of the Comprehensive Care program
at The Branch. You will:
Schedule volunteer shifts with Ashley Smith. The commitment is a minimum of 8
hours a month (that’s either two full volunteer shifts from 10-2 or four, half-time
shifts from either10-Noon or Noon-2)for at least 3 months.
Attend a training during your first navigator session. You’ll learn about the resources
available to clients, the tools we use to help our clients, and the process to follow
when a neighbor comes to the pantry and has needs beyond food.
You will be at the front desk during food pantry hours. You will talk to clients as they
come into The Branch to fill out paperwork; you’ll go out to their cars to see if they
need help navigating to other resources.
Document all referrals you’ve provided clients (this will be part of the training) on the
same day of your volunteer shift.
At the end of your 3-month commitment, meet with Ashley to discuss your
experience and if you would like to continue for another 3 months, or to take a break
for the next 3 months and then come back for another 3 months.
Contact Ashley Smith at ashley@thebranchofnashville.org
